Besides being the online editor of a Norwegian interior design magazine (http://studiomag.no), I also work in a bar/coffee shop/restaurant as a bartender, coffee maker and «chef». I’ve been in the customer service business for a long time selling toys, books, and clothes, and one thing strikes me as common in the world of costumer service: mean costumers. Most people just don’t seem to like to smile, and they seem to think that everything wrong with the world is the person standing behind the counter’s fault. «You forgot to bring me a straw for my coffee? BURN IN HELL!!!»
I could have the worst day of my life, and still serve my customers with a cheezy smile. I could be bleeding out of my vagina and feel like I’m giving birth (you know, that time of the month) and I would still say thank you if a customer handed me one of their dirty glasses. One of my three boyfriends might have broken up with me, and I would still pretend that my customers don’t smell weird. It’s my job to be nice and polite to people, and I am. What makes people think that they don’t have to be nice to me back? Smelling like old spunk does not give them the right to talk to me like I’m the scum of the earth (which I am).
My point is . . . what’s the point? Why be so rude, and so mean to people working in stores and coffee shops? What do they get out of making innocent people cry? I remember when I was working in a book shop some years ago, and this man was buying some boxes (you know the ones where one box is inside a bigger box and so on). He yelled at me because the boxes were individually priced, and he actually literally made me cry. How is it my fault that the manufacturer of the boxes wanted them individually priced? All I did was stand there with my cheezy grin. Maybe he was pissed off because his wife left him. But then again, maybe his wife left him because he was pissed off. I don’t know. The whole incident left scars on my insides, and I am now a socially awkward freak. Unless I’m in work serving useless, rude people!
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